Return & Refund Policy
RETURN & REFUND POLICY
OUR RETURN POLICY
We want you to be happy with your MORO purchase.
However, because products and fulfillment arrangements may vary, returns, exchanges, and replacements are subject to the conditions described below.
ELIGIBLE ISSUES
You may contact us if you receive:
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A damaged product
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A defective product
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An incorrect product
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A product with a printing/manufacturing issue
Please contact us as soon as possible after delivery.
WHAT WE NEED
For damaged, defective, or incorrect orders, please provide:
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Your order number
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Clear photographs of the product
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Clear photographs of the packaging
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A description of the issue
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Any additional information requested by our support team
This allows us to investigate the issue and determine the appropriate resolution.
SIZE-RELATED RETURNS
Size-related returns or exchanges are subject to the return/exchange conditions applicable to the specific product.
Please check the product's size chart carefully before ordering.
CHANGE OF MIND
Returns due to change of mind are accepted only where specifically permitted by the applicable product and return conditions.
Please contact us before sending anything back.
RETURN CONDITION
Where a return is approved, the product may need to meet the following conditions:
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Unworn
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Unwashed
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Undamaged
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In original condition
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With original packaging and tags, where applicable
Products that do not meet the applicable return conditions may not be eligible for return or replacement.
REFUNDS
If a refund is approved, it will be processed through the applicable payment method or refund process.
The time taken for the refund to appear in your account may depend on your payment provider or bank.
EXCHANGES & REPLACEMENTS
Where an exchange or replacement is approved, availability of the requested product, size, or color may be required.
If the requested item is unavailable, another resolution may be offered in accordance with our applicable policy.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return or exchange.
The applicable return conditions will be communicated on the relevant product page or at the time of purchase.
CONTACT US
For return or replacement requests:
Email: [moroclothing1@gmail.com]
Please include your order number in the subject/message.
Important: Do not ship a product back to us before receiving return instructions from our team.
MORO reserves the right to review each request and determine eligibility according to the applicable return conditions.
MORO — BUILT DIFFERENT.